Today on twitter I got into an interesting conversation with @jeffpatton. The discussion was about whether Agile, as a family of methodologies and a value system is (or isn’t) directed at customer delight. @JeffPatton‘s point was that it is not. Here’s one of his replies to me on this subject: Later on during the day …
Some time ago I wrote a post supporting the idea of a new template for the User Story. In that post I tried to explain why we should bring the “value” (because) clause to the fore, to make it the most important clause of the User Story template. Then John Arrowwood commented on that post …
Part of being a cool company is that you respect your customers. This is not a show of respect by Apple. Seriously, this is just used car salesman tactics. Apple, shape up!
Apple had a considerable amount of credibility when they started they iPod “offensive” some years ago. So much credibility that people were willing to overlook critical customer-back stabbing such as the iTunes being DRM ridden, the iTV (ooops, apple TV) being more expensive in Europe even if there’s no content for it at all in …
